What we support
- Network issues
- Hardware issues
- Software licensing
- Issues caused by the server, and not your VPS.
- Internal Migrations / Upgrades
Due to the unmanaged nature of our VPS hosting service, our technicians will only assist with issues affecting the server you are hosted on, or a network issue. We will obviously also assist with issues beyond the control of the client.
Managed Support ChargesIf you do need assistance with something not covered in our standard support, we do offer a paid support option. We charge $15 per ticket. However if the issue will take over 30 minutes to resolve, we charge $45/hour for the first 2 hours and $65 for each additional hour. However in most cases this should not be required as we can always point you in the right direction by providing guides and articles.
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